Frequently asked questions

In which dm stores can you find our refill stations?
By the end of the year there will be 126 refill stations with Planet Pure products at dm Austria. Another 10 refill stations are installed in Slovakia.
Can you also bring your own packaging and fill it at the filling stations in the stores?
No. All detergents and cleaning agents are subject to mandatory labeling (e.g. warnings, ingredients) and may only be filled into correctly labeled bottles, also to prevent confusion with food. That’s why only the refill bottles available in the branches next to the refill station may be filled and refilled – but you’re welcome to do that more often.
Do I have to consider anything before refilling?
The refill bottle should be completely empty, rinsed and completely dry. If you don’t have time to let the bottle dry out properly, please do not rinse and refill the empty bottle without rinsing this time.
What do you mean by "real organic"?
“Organic” is not a protected term for detergents and cleaning agents and is used in many ways. It remains unclear whether organic means a more or less ecological product or biodegradability or a product with natural ingredients. And “with” natural ingredients does not mean “made of” biological ingredients, usually they contain only a very small percentage of the ingredient advertised in this way. We therefore want to be “truly organic” and are on the way to 100% natural ingredients, 100% degradability and 100% recycled material. And how far we have come with our products is written on our products, so no playing with “with”.
What material is your packaging made of?
Our goal is to use 100% recycled material from household collections (Post Consumer Recycling / PCR). For plastic packaging, the recycling material quota stated on our packs refers not only to the bottle body, but to all packaging elements, such as the closure and label, i.e. the packaging as a whole that you hold in your hand. Not all bottles have been converted to PCR material yet, but there will still be a lot going on in 2023. Unfortunately, as a small manufacturer, we sometimes have to take what is offered to us…

Our transport packaging is made from 100% recycled cardboard.

What sizes are planet pure products available in?

For each product you will find all available sizes listed on the product pages.

What is special about the 0% WITHOUT products?
Our 0% WITHOUT products are free of fragrances, colorings and preservatives and also without enzymes and are therefore the perfect choice for many allergy sufferers.
Stay clean and natural!

Lochauerstr. 2
A-6912 Hörbranz
+43 5573 84 23 6